Frequently Asked Question

What happens if something is damaged during a job?

  • Quick Answer

    We carry general liability and workers’ compensation insurance and take precautions to protect walls, floors, and fixtures during every job. If damage occurs, we document it on-site and work directly with your team to resolve it.

  • On this page

    Damage Prevention, Documentation, and Resolution

    We carry general liability and workers’ compensation insurance and take precautions to protect walls, floors, doorframes, and fixtures during every job. Our crews are trained to use proper lifting techniques, protect surfaces when moving heavy or bulky items, and take care when working through tight hallways, stairwells, and doorways — which are common in multifamily buildings across Salt Lake City.

    If damage does occur during a job, we document it on-site with photos and notes, notify your property contact immediately, and work directly with your team to resolve it. We don’t disappear after a job is done — accountability is part of how we operate.

    We do ask that property managers understand we are not liable for damage to flooring, walls, door frames, or other property features that are already in poor condition or that obstruct access to large items. Our crews document pre-existing conditions when they’re visible at the start of a job so both sides have a clear record.

    We can also provide a Certificate of Insurance (COI) naming your company or property as an additional insured upon request, which is standard for managed accounts.

    How We Prevent Damage

    Most damage during junk removal happens when crews are moving large items through tight spaces — mattresses through narrow hallways, appliances down staircases, furniture through doorframes. Our teams are trained to assess pathways before starting a job, use moving blankets and protective coverings where needed, and take their time in areas where walls, trim, or flooring are vulnerable.

    For larger trash-outs involving multiple units or heavy items, we plan the workflow in advance so crews aren’t rushing to finish. Rushed work is where damage happens, and scheduling realistic timelines for each job is one of the simplest ways to prevent it.

  • Key Takeaways

    • We carry general liability and workers' compensation insurance covering all jobs
    • Crews are trained to protect walls, floors, doorframes, and fixtures
    • Damage is documented on-site with photos and notes
    • We are not liable for damage to surfaces already in poor condition or obstructing access
    • We notify your team immediately and work to resolve issues directly
    • COI available naming your company or property as additional insured
  • Get Units Rent-Ready Faster

    Same-day service available. No contracts, no surprises—just fast, reliable junk removal when you need it.