Frequently Asked Question

What is your cancellation or rescheduling policy?

  • Quick Answer

    We ask for at least 24 hours’ notice to cancel or reschedule a confirmed appointment. Same-day cancellations may incur a $50 fee to cover crew scheduling and travel costs.

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    Cancellation and Rescheduling

    We ask for at least 24 hours’ notice to cancel or reschedule a confirmed appointment. This gives us enough time to reassign the crew and adjust the day’s routing without losing a scheduled slot.

    Same-day cancellations may incur a $50 fee to cover crew scheduling and travel costs. If our crew is already en route or onsite when a cancellation is communicated, the fee applies because those resources have already been committed.

    For managed accounts with recurring schedules, occasional adjustments to service dates are expected and handled flexibly. The cancellation policy applies primarily to confirmed one-time jobs and scheduled appointments where our crew has been dispatched.

  • Key Takeaways

    • 24-hour notice required to cancel or reschedule a confirmed appointment
    • Same-day cancellations may incur a $50 fee
    • Fee covers crew scheduling and travel costs already committed
    • Recurring account schedules are managed flexibly
    • Contact us as early as possible if your schedule changes

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